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Digital vs physical gift vouchers: Which is better?

12 December 2025

The gifting landscape has changed dramatically over recent years as digital gifts have emerged as a popular alternative to physical gifts. Gift vouchers are no different, and what would have required a trip to the shops can now be purchased and then delivered instantly to your email inbox. 

Compared to physical gift vouchers, digital vouchers offer convenience and speed, but raise questions around presentation, personalization, and the overall gifting experience. 
In this article, we explain the pros and cons of each gift voucher format to help you select the perfect option for every recipient and occasion. 

Pros and cons of digital gift vouchers

Pros: Digital gift vouchers offer unbeatable speed and convenience. Purchase online with a few clicks and then receive your digital gift voucher by email within minutes. 

Digital gift vouchers make for perfect last minute gifts or spontaneous gestures. Plus, there’s no postage costs, no waiting for delivery, and no risk of your gift getting lost in the post. 

Digital gift vouchers are also accessible, as they can be stored on phones for easy access when shopping in-store, eliminating any concerns around forgetting or losing a physical gift voucher. 

Digital gift vouchers also work brilliantly for long distance gifting. It’s much easier to send a digital gift voucher to friends and family around the world. It arrives instantly and there’s less environmental concerns too, with zero paper waste or packaging required.

Cons: Digital vouchers lack the tangible, physical elements and suspense that makes gift giving feel special. Opening an email doesn't create the same anticipation or excitement as unwrapping a beautifully presented gif voucher. 

There are some recipients, particularly older generations, who aren’t as comfortable with technology, and therefore may find digital gifts confusing or impersonal. 

For formal occasions like weddings or milestone birthdays, a digital gift voucher can feel less ceremonial than something you can physically present to your recipient.

Pros and cons of physical gift vouchers

Pros: Physical gift vouchers can be a part of a memorable gifting experience through beautiful presentation. Packaging can be personalised with ribbons, greeting cards, or as part of a gift box that demonstrates extra thought and effort. 

Physical formats work better for recipients who are uncomfortable with technology or prefer traditional shopping methods. 
Handing over a physical gift voucher feels ceremonial and allows for that genuine face to face gifting moment. 
Recipients can keep physical gift vouchers close to hand, in their purse or wallet, which is not only convenient but also serves as a reminder of your generosity. 

Cons: Physical vouchers require patience, with delivery times ranging from one day to a few days depending on postal services. 

Additional costs apply for postage, and there's always risk of physical gift vouchers getting damaged, delayed, or lost during transit. Shipping costs escalate significantly and delivery times extend substantially when shipping internationally, making physical vouchers impractical gifts for distant recipients.

True last minute gifting becomes impossible with a physical gift card, as waiting for delivery can complicate your gifting plans.

Storage presents another challenge as physical cards can be misplaced, lost, or damaged before use. 
 

Digital or physical gift vouchers

Ultimately, your choice depends on your specific circumstances and the nature of the occasion. Digital gift vouchers are ideal for last minute presents when you've left shopping too late; sending gifts to friends or family living abroad; or as casual thank you gestures that prioritize speed and convenience over ceremony. 

They're perfect for teenagers and adults who are comfortable with digital products and shopping online.

Physical gift vouchers are more suitable for formal celebrations like weddings, anniversaries, family Christmases, or milestone birthdays where presentation matters. Physical gift vouchers are also the format to older relatives who value traditional gifting or enjoy more of a ceremonial exchange. 

They work beautifully when you have time to plan the presentation and want to demonstrate your thoughtfulness through careful presentation and personal touches.