How to redeem a gift voucher online?

To redeem a gift voucher online, you need the unique voucher code, which is typically a combination of letters and numbers that identifies your specific card and its balance. 

For digital vouchers received by email, this code appears clearly in the message body, often labelled as "voucher code” or "gift card number" or "redemption code." Physical gift vouchers display the code on the card itself, usually on the back beneath a scratch-off panel or printed on the front. Some gift vouchers also require a PIN or security code for additional verification, found in the same location as the main code. 

You'll need to access the retailer's website where the voucher is valid, so check any accompanying information about accepted retailers or redemption websites. Finally, you may be required to create an account or log in for the retailer's website. Many retailers accept guest checkouts for voucher redemption, but some platforms need you to be a registered user in order to process gift voucher payments.

Start by visiting the retailer's website where your gift voucher is valid and browse their products as normal, adding any products to your shopping basket or cart. Once you’ve finished shopping, proceed to the checkout page by clicking the basket icon and selecting checkout or buy now. 

On the payment page, look for an input field labelled "gift card" or "voucher code" or "promotional code". This is usually positioned near the payment options or in an expandable section labelled "Do you have a gift card?" 
Enter your voucher code exactly as it appears, including any dashes or spaces, maintaining correct capitalisation if the code is case sensitive. 

Click "apply" "redeem" or "add" to validate the code and apply your voucher balance to the order total. The page will update showing your voucher amount deducted from the total, displaying any remaining balance you need to cover with another payment method if your purchase exceeds the voucher value. 

Always review your order summary carefully to confirm the gift voucher has been applied correctly before completing the purchase. 
Note that, if your voucher’s value fully covers the order total, you may still need to complete payment method verification before making the order, though no money will be charged to your additional payment method.

Several common restrictions affect gift voucher redemption online. Expiry dates are the most obvious limitation, with most vouchers having a validity period of one to three years from the date of purchase, after which codes become inactive and cannot be redeemed regardless of remaining balance. 

In some cases, vouchers have a single use policy meaning they can only be applied once. So, if your purchase total is less than the voucher’s value, you will lose the remaining balance rather than saving it for future orders. 

Minimum spend requirements occasionally apply, requiring your order to reach a certain threshold before voucher redemption applies.

Some vouchers exclude redemption against sale items, specific brands, or certain product categories, limiting what you can spend your voucher balance on. 

Geographic restrictions prevent vouchers purchased in one country from working on international versions of retailer websites. Most of the gift vouchers sold on our platform can only be used on UK websites, or in stores located in the UK. 

Combination limitations prohibit using multiple vouchers on a single order or applying vouchers alongside other promotional codes or discounts. 

Technical or security issues like incorrect code entry, expired verification links, or system errors can temporarily block the redemption process, and may require assistance from customer service.

Redeeming a physical gift voucher online is possible when the card displays a unique redemption code designed for digital use. Examine your physical card to find a code, typically the code is found on the back beneath a scratch off panel, or printed directly on the card face. 

When entered on the retailer's website during checkout, this code functions identically to digital voucher codes. If your physical card shows no code but only a magnetic stripe or barcode, it's designed exclusively for in-store use and cannot be redeemed online. In some cases, you can contact customer service to request  a code be generated. 

Many retailers now offer hybrid gift vouchers that work both online and in-store, with clear instructions for each redemption method. To use your physical card online, follow the standard online redemption process by entering the voucher code at checkout exactly as printed on the card. 

Keep your physical gift vouchers secure, even after online redemption, as you may need them for balance checks or proof of purchase if a dispute arises. If you're unsure whether your physical gift voucher works online, check the retailer's website for an FAQ section or contact their customer service team.