How to check your National Garden Gift Voucher balance?

There are two ways to check the balance on your National Garden Gift Voucher. The first way is to check your available funds online using the official National Garden Gift Voucher balance checker which can provide an instant reading of your voucher’s remaining balance. The second way to check your balance is by asking a member of staff at any participating garden centre. Staff will enter your card’s details on their system to perform an immediate balance check.  

This transparency ensures you can always know what you have available to spend power before making any purchases.
 

The official National Garden Gift Voucher website provides an online balance checker, offering instant verification for free. The process is straightforward and takes just moments to perform:

• Visit the National Garden's official balance checker.
• Enter the complete 19-digit number carefully into the designated field on the balance checker page (typically found on the back of your voucher or in your voucher delivery email.
• Click the submit or check balance button and the system will instantly display your voucher’s current available balance.

This online balance check operates 24/7, allowing you to check your balance from anywhere before making a trip to a garden centre or making an order online. The balance displayed reflects all recent transactions and provides accurate, real-time information.

You can also check your National Garden Gift Voucher balance at all participating garden centres throughout the UK. To find your nearest location, visit the National Garden voucher’s official store locator for the list of participating garden centres. 

The in-store balance check process is easy:

• Visit any participating garden centre and approach the customer service desk or ask a member of staff to perform a balance check on your National Garden Gift Voucher.
• Present your physical voucher or show your digital e-gift voucher so staff can enter your voucher’s details into their system. Your current available balance should be communicated to you immediately.

This in-person option provides reassurance as it connects you with knowledgeable members of staff who can assist you further with gardening or product advice.
 

Checking your National Garden Gift Voucher balance requires you to have certain information on hand. The following details are required to carry out a balance check:

Your physical card or digital confirmation: Physical vouchers require the actual card for in-store balance checks, as staff scan or reference the physical item. For digital vouchers, ensure you have access to the delivery email so you can display the voucher details to staff.

Your 19-digit voucher number: This unique identifier is essential for balance checks. On physical gift cards, the 19-digit number is found on the reverse of your card, typically displayed prominently in a clearly marked section. For digital e-gift vouchers, find the 19-digit number in the delivery email you received upon purchase. The voucher number is usually highlighted in the email body alongside clear redemption instructions.
 

If you are still struggling to check your balance, it’s also possible to contact the National Garden Gift Voucher customer support line on 01235 776179. If you have other queries about the National Garden Gift Voucher, or gift vouchers in general, you are more than welcome to reach out to our customer team.